The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
SIPxchange is headquartered in Dallas Fort Worth providing wholesale carrier and business VoIP services. SIPxchange is part of the Worldcall Inc. family of companies supplying network services since 2004. Our facilities-based network carries over 50 milli
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